Privacy policy
Last updated: January 22, 2026
Boo! Customization (“Boo! Customization”, “we”, “us”, or “our”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you, the customer, with a curated and customized shopping experience.
Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.
By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect or Process
When we use the term “personal information”, we mean information that identifies, relates to, describes, or can reasonably be linked to you or another identifiable individual. This does not include information that has been anonymized or de-identified.
We may collect or process the following categories of personal information:
Customization Information
Images, photographs, and other media files that you voluntarily upload or provide for the purpose of creating customized 3D-printed or personalized products.
Important Note:
Uploaded photographs are used only to design, model, and manufacture your order. We do not use these images to train artificial intelligence models, resell them, publish them, or use them for any secondary purpose unless you explicitly provide consent.
Contact Details
Name, billing address, shipping address, phone number, and email address.
Financial Information
Payment information processed securely by our third-party payment service providers (such as Shopify Payments or other gateways).
We do not store full credit card, debit card, or bank account numbers on our servers.
Account Information
Username, password (encrypted), preferences, and account settings.
Transaction Information
Products viewed, added to cart, purchased, returned, exchanged, and order history.
Communications
Information you provide when contacting us for customer support, inquiries, or feedback.
Device & Technical Information
IP address, browser type, device identifiers, operating system, and network information.
Usage Information
Information about how you interact with the Services, including navigation patterns and page interactions.
2. Sources of Personal Information
We collect personal information from the following sources:
-
Directly from you when you create an account, upload images, place an order, or contact us
-
Automatically through cookies and similar technologies when you browse our website
-
Service providers that help us operate the Services (such as payment processors and shipping partners)
3. How We Use Your Personal Information
We use personal information for the following purposes:
Providing and Improving the Services
-
Designing, modeling, and producing custom products
-
Processing payments and fulfilling orders
-
Shipping products and managing returns or replacements
-
Maintaining user accounts and preferences
Marketing and Advertising
Where permitted by law and subject to your consent, we may send promotional communications via email, SMS, or other channels.
You may withdraw your consent or opt out at any time.
Security and Fraud Prevention
To authenticate accounts, secure transactions, detect fraudulent activity, and protect the integrity of our Services.
Customer Communication
To respond to inquiries, provide order updates, and offer customer support.
Legal and Compliance Purposes
To comply with applicable laws, including the Digital Personal Data Protection Act, 2023 (India), respond to lawful requests, enforce our policies, or protect our legal rights.
4. How We Disclose Personal Information
We may disclose personal information in the following circumstances:
Service Providers
With trusted third parties such as:
-
Shopify (store hosting and infrastructure)
-
Payment processors
-
Shipping and logistics partners
-
IT and security service providers
These providers process data only on our behalf and under contractual confidentiality obligations.
Business & Marketing Partners
For marketing or promotional purposes, only where legally permitted and with your consent.
With Your Consent
When you direct us to share information, such as via social media integrations.
Legal Obligations
To comply with legal requirements, court orders, subpoenas, or in connection with business transactions such as mergers or acquisitions.
5. Relationship with Shopify
Our Services are hosted by Shopify. Shopify may collect and process personal information about your access to and use of the Services to provide and improve its platform.
Information submitted through our store is transmitted to Shopify and may be stored or processed in countries outside your place of residence.
To learn more, you may review the Shopify Consumer Privacy Policy on Shopify’s official website.
6. Third-Party Websites and Links
The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of those third parties. We encourage you to review their privacy policies before providing any information.
7. Children’s Data
The Services are not intended for use by individuals under the age of 18.
We do not knowingly collect personal information from children under 18 without parental consent.
Customization Involving Children
Parents or legal guardians may upload photographs of children solely for the purpose of creating custom products. These images are processed only to fulfill the order and are handled in accordance with this Privacy Policy.
If you believe we have collected a child’s personal information without proper consent, please contact us to request deletion.
8. Security and Retention of Information
Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system can be guaranteed to be 100% secure.
Retention of Customization Images
Uploaded images are retained only as long as necessary to:
-
Design and manufacture your product
-
Handle reprints, damages, or customer service issues
Source images are typically deleted from active systems within 6 months after order completion unless required longer by law.
General Retention
Other personal information is retained only as long as necessary to operate your account, comply with legal obligations, resolve disputes, or enforce agreements.
9. Your Rights and Choices
Depending on your location, you may have the following rights:
-
Right to Access / Know – Request a copy of your personal information
-
Right to Correction – Request correction of inaccurate data
-
Right to Deletion – Request deletion of your personal information
-
Right to Withdraw Consent – For marketing communications
You will not be discriminated against for exercising your rights.
Requests can be made using the contact details below.
10. International Data Transfers
Your personal information may be transferred, stored, and processed outside your country of residence, including on Shopify servers located in North America or other jurisdictions.
We ensure such transfers are protected by appropriate safeguards consistent with applicable data protection laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Updates will be posted on this page with the revised “Last updated” date.
12. Contact Details & Grievance Officer (India)
If you have questions, concerns, or wish to exercise your privacy rights, please contact us:
Email: hello@boocustomization.com
Address: No. 1, 1st Main Road, Kamalanagar, Bengaluru, Karnataka, 560079, India
Grievance Officer: Privacy Officer, Boo! Customization
Response Time: We aim to respond within a reasonable period and in accordance with timelines prescribed under applicable law, including the Digital Personal Data Protection Act, 2023.